South Africa: Accusing Authorities of Inaction, South Africans Say Apps Step in

EskomSePush alerts customers to rolling blackouts whereas Panda gives areas to vent their frustrations.

  • Energy outages by Eskom result in surge in app downloads
  • Apps assist construct group dialogue, resolve issues
  • Digital literacy wanted to guard knowledge privateness

Firstly of every faculty day, South African instructor Lori Cooperman prepares her classes, plans college students’ meals and – most significantly – checks an app to see if there shall be electrical energy.

She is amongst a rising variety of South Africans who say they’re utilizing cell apps to cope with authorities shortcomings, from discovering blackout schedules to filling in potholes or in search of psychological well being assist.

“As a result of our authorities will not be stepping up, it is good to know there are individuals just like the founders of those apps that care and are on the lookout for options,” Cooperman instructed the Thomson Reuters Basis.

“With out these apps, individuals can be 10 instances extra annoyed, and anger and resentment would add up.”

The ruling African Nationwide Congress is shedding assist because the worst energy cuts in additional than two years have fuelled public anger and damage companies, amid rising costs, poor service supply, endemic graft and gross inequalities of wealth.

Unemployment hit a document of practically 35% final yr and anger has spilled into violent protests, together with final July when greater than 300 individuals have been killed in weeks of looting.

The free EskomSePush app utilized by Cooperman was began in 2015 and scrapes net knowledge from the state utility supplier Eskom, mayors and municipalities to inform customers when their space shall be hit by energy cuts.

Immediately, greater than 5 million individuals have downloaded the app – a quantity that grows with each spherical of outages, in accordance with its founders – in order that they will plan their meals, family chores and dealing hours.

“We can not management the truth that the facility cuts out,” mentioned Jessica Boyer, an inside designer who works from dwelling.

“However figuring out when it would lower out provides us some ingredient of management on this robust scenario.”


Internationally, individuals are utilizing tech to entry companies and alternatives extra simply, from Uganda’s Market Backyard app, which connects distributors with clients, to 1 that helps Albanian victims of home violence.

Whereas apps can not resolve complicated issues of governance, builders say native, largely citizen-built, improvements can assist deal with group points and struggle hopelessness.

South Africa’s Pothole Patrol app, which permits customers to ship geolocated experiences of holes within the roads to Johannesburg authorities, has led to greater than 110,000 repairs because it was created in 2021, mentioned Anneli Retief, one in every of its founders.

With an upsurge in experiences, the potholes are actually fastened by a devoted staff of 40 staff who beforehand have been unemployed, mentioned Retief, head of Dialdirect Insurance coverage, one in every of two insurance coverage corporations that funded the app.

“It has diminished pothole-related claims, whereas concurrently makes our roads safer for everybody,” mentioned Anton Ossip, chief government of Discovery Insure, the opposite insurance coverage agency behind the app, which was developed with metropolis authorities.


For many who can not discover an app to repair authorities companies, there’s at all times Panda, which seeks to enhance entry to psychological well being assist in South Africa.

Official knowledge exhibits 75% of individuals in South Africa who are suffering from a psychological well being dysfunction don’t obtain any care.

Launched in the course of the COVID-19 pandemic in 2021, Panda provides free, nameless psychological well being assessments, entry to group discussions, actions and instruments to trace customers’ progress.

Panda co-founder Alon Lits mentioned the buyers behind the app are centered on making a optimistic influence – “revenue with objective is one in every of their funding standards” – with some periods, resembling one-on-ones with a therapist, as a paid-for service.

Panda noticed an uptick in demand in July when electrical energy cuts – domestically referred to as “load-shedding” – rose. It ran group periods for hundreds of individuals to handle the stress of navigating the blackouts.

“Individuals have been sharing their frustration and nervousness that load-shedding creates,” mentioned Lits.

“They have been additionally attempting to share proactive methods by which to cope with the facility cuts,” he mentioned, with audio system discussing using battery inverters to run family home equipment and discovering cafes with turbines to work from.

Periods have been additionally run to assist survivors of the KwaZulu-Natal floods that killed over 450 individuals in April this yr.

Due to South Africa’s excessive knowledge prices, Panda’s creators have labored to lighten its calls for.

“We now have tried to design the app in a approach that is low on knowledge use, via audio-only group periods and compressed movies to scale back the information burden on people,” mentioned Lits.


Whereas tech can deliver optimistic adjustments to South Africa, lawyer Avani Singh worries that different apps could also be amassing and sharing individuals’s private info with out their information.