Banking ombud reveals file variety of complaints in 2021

The ombud has launched the annual report, exhibiting a 7% enhance within the variety of complaints in comparison with the earlier 12 months.

JOHANNESBURG – Banking Providers Ombud Reana Steyn says she acquired and investigated a file variety of complaints in opposition to numerous banks in 2021.

The ombud has launched the annual report, exhibiting a 7% enhance within the variety of complaints in comparison with the earlier 12 months.

Steyn opened a file 8,257 instances final 12 months, which is 28% greater than instances opened in 2019.

On account of COVID-19, most complaints had been web banking-related – one thing the ombud referred to as a worrying statistic.

The report confirmed how ATM-related complaints continued to say no, accounting for less than 7% of complaints – an entire distinction to 2015 when most bankers skilled issues on the nation’s cash machines.

Steyn stated most complaints might have been prevented had prospects been extra skeptical of fraudsters posing as financial institution personnel.

She has suggested prospects to be prudent and skim up on the newest fraud tendencies. She additionally urged folks to get in contact with their banks on choices for folks in monetary misery.

This in a bid to keep away from authorized motion and properties being repossessed.

Source

Leave A Reply

Your email address will not be published.


Fatal error: Uncaught wfWAFStorageFileException: Unable to save temporary file for atomic writing. in /home/ljrpzy2k4ouq/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php:35 Stack trace: #0 /home/ljrpzy2k4ouq/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php(659): wfWAFStorageFile::atomicFilePutContents('/home/ljrpzy2k4...', '<?php exit('Acc...') #1 [internal function]: wfWAFStorageFile->saveConfig('livewaf') #2 {main} thrown in /home/ljrpzy2k4ouq/public_html/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/storage/file.php on line 35